GP surgery telephone systems

With more than 35 years’ experience in the healthcare sector, we have designed, installed and support multiple phone systems to meet the ever-changing needs of GP surgeries.
 
 
In fact, 20% of our customer base are healthcare sector organisations. To schedule a general practice phone system demo with one of our experts, please fill in your contact details and we will call you back.
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Bringing surgery phone systems up to date 

GP surgeries have got enough on their plates without having to worry about the potential issues caused by an ageing phone system.

​An updated phone system can answer more incoming calls, accommodate extra outgoing calls, while providing seamless remote working options to cope with life during and, hopefully, after a pandemic. 

Features surgeries need for their phone system

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Software integration

Integrate with the leading medical systems, such as SystmOne and Vision, etc., for seamless conversations.

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Free

calls

Benefit from free calls to UK landlines and mobiles to find ongoing cost savings as the number of outgoing calls rises.

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Call

recording

Record calls between staff and patients to check details of  conversations and to enhance training.

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Remote

working

Link remote staff to your phone system with mobile or PC-apps for full telephony services when working from home.

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Automated attendant

Greet every patient with a welcome message and route to the most appropriate member of staff for efficient call handling.

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Call

queuing

Fairly queue all calls with a comfort message or on-hold music so patients know their query will be answered. 

 
 

Case studies

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Lyndhurst
Surgery

This four-partner GP practice in Hampshire wanted improved management, flexibility and support.

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Rowcroft Medical Centre

This three-partner GP surgery needed to replace an ageing Samsung phone system and traditional ISDN phone lines.

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Cleevelands Medical Centre

swcomms' cloud-hosted phone system accommodated a new-build surgery and improved their call answering statistics.

Why a hosted telephone system suits general practice

When patients call their GP surgery, they want to know their call will be answered. It is simply inexcusable for a patient - who is usually in distress or feeling unwell - to be met by the engaged tone or for the phone to continually ring out without being answered.
Meanwhile, practice mangers are trying to balance the books, battling for QoF points and are potentially merging with other surgeries to find economies of scale and are dealing with a mass vaccination programme.
 

Testimonials

Smiling Doctor

Claire Richards

Christchurch Medical Practice

swcomms was chosen from a number of contractors to undertake a large installation for us covering surgeries providing for nearly 150k patients, and with branches spread over approx. eight miles. 

James Leyland


Canford Health Group Practice

Really excellent service. The support is first-rate. The engineers and helpdesk are experts and approachable and I have always been impressed by the whole company

Sarah Hosken


Morrab

Surgery

We really like the system. It is simple to use. All the staff were really helpful when they came to install it and the trainers could not have been more helpful and very patient. Would not hesitate to recommend swcomms. Very efficient.

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Jon Trott


Shirehampton Health Centre

I had spoken to swcomms sales team before and invited them for a discussion, which resulted in us purchasing this solution. Now the system is in, we are very pleased with it. The support team are excellent, and patients and staff alike are providing good feedback

 

Helpful research

Empty surgeries mean a rise in treating patients on the phone